4 Manifestos for Change Makers

'Stand Your Ground.' photo (c) 2010, akshay moon - license: http://creativecommons.org/licenses/by/2.0/

It’s ironic, don’t you think?

It’s ironic how we respond to change. We want change, yet we fear it. We crave change, then we claw at it.

We’d rather slip to the back of the line (of change) than butt our way to the front. We shrink, we hide, we duck.

Screw change. Let someone else do it.

So goes the sentiment of far too many people. There’s little chance of upside. If you stick your neck out, there’s risk; there’s no guarantee of reward. Failure is possible and humiliation is downright probable.

And this is how we end up swirling around in the toilet of mediocrity.

Change may scare. But mediocrity kills.

10 Random Questions: From One Creative to Another

Annie Leibovitz Portrait

Annie Leibovitz by John Keatly

Moment of truth. Today I couldn’t bring myself to write about anything social, trending, controversial, educational or overly deep.  So coffee in hand I let my thoughts tumble around, and they landed (bullseye) on something I’ve always wanted to do.

Shoot Me, Annie.

My secret wish has long been to appear in Vanity Fair‘s Proust Questionnaire column.

I’d be witty, honest, and bang-on with my answers. My sparkle would mesmerize the writer. In a flash, they decide to break tradition of using a caricature. The creative director would come careening into the room with an unexpected Annie Leibovitz in tow. My hair would have it’s best day EVER, and my skin would be clear and creamy — no Photoshop needed.  The published piece would paradoxically leave me awed and humbled. My mother would wipe a proud tear from her crinkly eyes as she read my words.

Well, some dreams come true and others — ones like my tongue-in-cheek Vanity Fair fantasy — may forever be a fable. So what’s a creative girl to do when she still longs for some good Q&A? She whips up her very own questionnaire for all those people who — like her –don’t mind peeling back the layers and sharing who they are.

So here you have it. 10 very random questions I’d ask YOU if we had a sit-down to compare the minds and ways of being right-brainers.

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Stop Reading and Start Doing

I read. A lot. Books, blogs, reports, research. Tweets (of course). You name it; I read it. Throughout my adult life  I’ve believed that I read because I’m curious. I’ve told myself and others that I read because I am a proud life-long learner.

Of course I am both of those things. But if, like me, you spend more time reading than doing, you may detect the deeper problem here — can you spot it?

Truth is, there is a deeper story. I read because I’m scared. I read to avoid what I do best, which is write.  In my moment of truth I had to ask, am I really learning or simply running?

Do you read as a way to postpone real action? It’s cool if you don’t want to raise your hand. I’ll be honest; writing this blog post is uncomfortable. It stirs feelings of shame that here I am — with a God-given talent — and I’m not fully using it. I’m hiding in the pages of someone else’s good writing.

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CFCA’s 5 Best Practices for Growing a Facebook Community

This guest blog post was written by Shanxi Omoniyi, online content manager for Christian Foundation for Children and Aging (CFCA). Founded in 1981, CFCA is a nonprofit sponsorship organization serving more than 300,000 children, youth and aging friends in 22 countries. 

At CFCA we value the opportunity that social media provides in helping us create a community of compassion around the world.

Hopefully these best practices we’ve compiled can help other nonprofits harness the enthusiasm of their Facebook supporters to continue making the world a better place!

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How to Look More Thoughtful Than You Really Are

Alright, kiddos, today I’m offering a lesson that will serve you well in the new year. Listen up, because I’m about to share 5 straight-up steps to looking more thoughtful than you do today.

Thoughtfulness, you ask?  Where’s the relevance? What’s the pay off? Whether it’s at work, in your love life or — for God’s sake — with your own sweet mother, thoughtfulness will smooth out many a bump in the road of life.

Square one: understand why this matters.

Think back to a pleasant surprise you’ve experienced (I said pleasant, so please play along). Got one? Now, think of another. And, since I’m seeking to demonstrate a point, please think of one more.

What do those surprises have in common? Ah, yes. Thoughtfulness. It is, don’t you see, the root of all surprises and delights.

If you’re not a “surprises and delights” kind of person, that’s cool. Let’s me give it to you another way… demonstrating thoughtfulness is the ticket to being memorable.  And in the words of novelist Isabel Allende, “You only have what you give.”

You only have what you give. True thoughtfulness, therefore, will get you everything.

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Mind Maps, Mobility, and Breakthroughs on SMChat

I experienced a right-brainer’s fantasy on May 4 as I facilitated #smchat (social media chat) on Twitter. The topic: mind maps and collaboration.

Back by popular demand, we had the honor of hanging out with Chuck Frey to discuss mind maps.  A lot has changed since Chuck joined us on #smchat well over a year ago.

Can we, as innovative folks, use mind mapping to drive break-throughs and eliminate the waste of good brain power?

The hour-long chat chased these core questions. Make sure you check out the full chat transcript. (more…)

What Kelli Schmith, Studs Terkel, and Albert Einstein Have in Common

Despite lives that span three centuries, these two guys and I share a belief that transcends time, space, and (yes) even communication platforms.

Community, be it visible or not, transforms you.

I discovered it this morning, half awake, clinging to my coffee cup, the universal shrine of Mondays.  Savoring the 5 a.m. silence, I opened a new book and (of all things) began reading its Forward, contributed by Studs himself:

Once you join others, even though at first your mission fails, you become a different person. A stronger person.

You feel that you really count; you discover your strength as an individual because you have, along the way, discovered others share in what you believe.

You are not alone; and thus a COMMUNITY is formed.”

This I Believe

Terkel was paraphrasing Albert Einstein in This I Believe: The Personal Philosophies of Remarkable Men and Women

The Serendipitous Epiphany

It turns out that the Aha prompting me to start this post  wasn’t the Real Aha.

The Real Aha — the Epiphany — is both very personal and very public.  Those 55-words  – borrowed from Studs Terkel and on loan from Albert Einstein — sum up my life’s journey  in the last year.

Thinking 2010 was the kick-off to marketing significance, I hadn’t factored in the impact of ignoring my health and a life-changing crisis in my extended family.  My vision of success dimmed in the glare of developments far greater and intensely more humbling.

But in the midst of that change, I’d become part of a group.  I belonged. I shared something. The people inside of that group taught me more about myself than I could have learned in solitude.  The stress, the deadlines, the drive to change were glue for the team; but more importantly those elements were the foundation of friendships.

Failure: the Real Aha? (more…)

I Love, Therefore I Recommend (a Net Promoter Love Story)

The ultimate question: would you recommend us to a friend?

Over the last few weeks, I’ve been studying the works and theory of loyalty expert Fred Reichheld. Founder of Bain & Company‘s loyalty practice, Reichheld pioneered the quantifiable connection between loyalty, profits, and growth (see Net Promoter Score).

Midway through Reichheld’s book The Ultimate Question, I tested my own consumer passion. What brands, products (or experiences) do I purchase and recommend to other people? I self-imposed a five minute time limit, and the following 13 faves emerged.

Here they are (in alphabetical) order along with at least one reason I’ve recommended them.  It shouldn’t take you long to figure out that I’m a multi-tasking career mom. At the end of the list you’ll find a handful of useful links about customer loyalty and NPS.

Amazon.com Prime I have a secret reason for really, really loving Amazon.com Prime. As someone who invariably puts off buying gifts, the two day delivery keeps my reputation in tact. Shhh. Don’t tell my mother.

Borders Borders’ Members Rewards program does what other bookstore program don’t. It draws me into the every week. Barnes & Noble will often run online-only promos, but I know my weekly Borders email will let me use the coupon in-store or otherwise.

Burts BeesI don’t love Burt’s Bees because it’s nearly 100% natural. Two of its hair care products work miracles on my fine-textured hair. When a girl finds something that her hair likes, there’s no breaking up that relationship.

CloroxClorox, I love you for very specific reasons.  #1, your packaging keeps the wipes from drying out. #2, you don’t leave my counters smeary. And #3, you’ve figured out how to make bleach smell good. Bravo.

CVS PharmacyLet’s face it — when you need a pharmacy, you aren’t in the mood to wait or jump through hoops. CVS does 3 things that other pharmacies (and discount retailers) haven’t mastered:  #1, simple prescription drop off, pick-up and payment; #2, quick turnaround; and #3, highly personable (engaged) pharmacy and store staff.

DiGiorno Shredded CheeseHere’s all you need to know: DiGiorno’s Shredded Cheese looks and tastes like shredded hard cheese is supposed to.  (Well done, Kraft, for segmenting your market’s tastes)

Hormel

Any pre-packaged chicken that can fool my mother-in-law into thinking I made it, is a product I recommend to all my working-mom friends.

Jarvis

In the words of a Yelp reviewer, “If Bruce Wayne became a winemaker instead of a crime-fighter, he would have created Jarvis.”  This small Napa winery gives tours by appointment only, and I rank it as a must-do.  The tour experience is like nothing you’ve ever seen, and the wines are dee-lish (albeit not cheap).

Jazzercise

I’ve tired a lot of exercise formats, gyms and trends over the last 20-ish years. Nothing has done more for my health, spirit, and gluteus maximus than Jazzercise. Ask my BFF @CaskeyChick, who is hooked thanks to yours truly.

Keen

I love my Keens so much that I photograph my own feet. Hey, we all do weird things. Seriously — Keens are groovy enough to stand out from a crowd, and if my summer pedicure isn’t just-painted fresh, you’ll never know (thanks to my Keens). It’s not just a girl thing either; my brother (an avid outdoorsman) won’t wear anything but Keen.

LancomeOne product keeps me coming back to the Lancome counter every other month: Lancome Definicils mascara. I’ve used it for years and, without exception, have found nothing that comes close.

Levenger

If you look at the Levenger catalog and only see paper, pens and leather — you’ll never understand what makes a Levenger customer tick. Every writer (and reader) deserves something from this cataloguer.

Go figure…after 7 years of trial and (all error), Tony Hawk Gummy Multivitamins are the only thing my son looks forward to taking. We’re so ga-ga about the sour HuckJam Gummies that I go out of my way to WalMart for them.

Yankee Candle Logo

In the words of Michael Scott (The Office): “candles are the number one fastest growing product in the scent-aroma market.”  That may be, but the only ones worth my money are Yankee. The scents are so realistic it’s creepy, and the burn time makes you forget that these things aren’t cheap.

Second Helpings and Good Resources:

Every A-Player Needs a Playbook

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I recently worked on a project that included the creation of a Sales Playbook, and it sparked an idea worth sharing. What would happen if you created a Career Playbook that captures your methods for success?

Personal Playbook Page

Mindmap from Kelli's Playbook

Could you use it as a competitive advantage if you are job hunting? Perhaps you’re craving an opportunity to do and be more where you already work, and you want to prove you’re ready.

If a Personal Playbook did nothing other than map what makes your methods unique, would it be worth your effort?

My answer? Yes. Definitely Yes.

What Do I Mean By a Playbook?

Just as in sports, it’s a notebook containing narratives, lists and diagrams of the plays you have practiced. It is the blueprint for how you operate in business scenarios. This is the HOW, not simply the WHAT.

Your Playbook is a highly-personalized tool that reflects YOUR direct experience. It’s your reference, your bible, your go-to resource.  It is your proof of concept.

Fast Company founding editor Bill Taylor wrote The 10 Questions Every Change Agent Must Answer, and in it he asked ‘What Are You the Most of?’  That is the guts of your Playbook. It’s the User Manual of what you do best.  It isn’t your memoir or a journal nor is it a lesson book.

Your Playbook is a collection of YOUR tactics and best practices (not those of your favorite guru). It’s not a history book; it is a living-breathing body of knowledge about your methods and rituals.

Why Write a Playbook — More Than Just Intrinsic Value

No matter what type of thinker you are or whether your strengths are strategic or tactical, a Playbook will boost your market value.  I came up with 5 reasons to do my own book:

  1. High performers have a methodology. Own yours, because it sets you apart.
  2. Methods and rituals do co-exist with creativity. Even the most spontaneous people are predictably spontaneous.
  3. You can’t scale without process. When you articulate a scalable methodology, you will blow the door open for new career opportunities.
  4. Prove to yourself that you are a repeatable success story and not just a tale of one-hit wonders.
  5. If you want to jump industries, you have to prove you can transfer your knowledge.  Your process makes that possible.
Timeline Exercise

Brainstorm technique: Timeline your highlights of a key position.

The Content: Part Ritual, Part Process, Part Magic.

If you’re still with me on this idea, you may have guessed it is no small task to create. Let’s be real about this project: creating a Playbook demands an honest look inside of yourself and a fair bit of writing.

What goes into your Playbook? Simply put: any (or every) scenario that is part of your regular work life.

Here is part of the list I created for my own Playbook:

  1. How do you (begin to) understand your customers?
  2. How do you gather competitive intelligence?
  3. How do you seek understanding of the formal and informal communication norms inside a company?
  4. Where do you look for new ideas outside of the company?
  5. Who do you turn to for advice?
  6. How do you make an unforgettable impression?
  7. What is your decision process?
  8. How do you break down the walls of communication with people who are NOT like you?
  9. How do you communicate most effectively (i.e. what do people need to know about the way you do it)? This includes all channels of media.
  10. How do you cross cultural barriers?
  11. What are the signals that you’re stressed or over-committed?
  12. How do you know when you’re short on resources? What steps do you take to get what you need?
  13. What feeds (and kills) your creativity?
  14. Who is in your power base?
  15. What motivates you? (don’t skip this, because you need to be very clear with your own boss about this.)

3 Ways to Start the Process

  • Replay your success reel. Think through your career in 5-year increments and identify the 1-2 remarkable achievements that stand out.  What made those possible? What did you face, and (most importantly) how did you make it work?

    Left Brain - Right Brain Example

    Inside the pages of my separate Vision and Mission Book, an ongoing project.

  • Look at where you’ve prevailed against all odds. Your biggest lessons often come from there.
    List the project or the job or the company. Explore how and why it didn’t meet your expectations (in some cases, maybe it did, but it fell short of someone else’s).
  • List your Always and Nevers. This is your sacred ground and the deal breakers.  Know where you draw the line with colleagues and clients.

The good news is that you already have the content for your Playbook. The content is in your head,  but in order to make it tangible, you need to invest the time and discipline to put it on paper.

Have you done something like this? I’d love to hear about it.

Great Additional Reading:

What Do Marketers Need to Learn?

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Marketers are a special bunch — sometimes creative, always colorful and occasionally maddening.

Weigh in on how marketers could do a better job of being meaningful at work (5 simple questions).

Survey: What Marketers Need to Learn

I will use the insight in an article for marketers who want to clarify (and improve) the value they bring to their organization.  The article will also appear here on the Dig Deep Thinker blog.

Thanks in advance for sharing your perspectives!

*Poll conducted with Survey Monkey. No personal information is gathered.
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